Healthcare Where You Need It

November 16 is National Rural Health Day. To honor this day, we’d like to shed some light on how Edgewood has been helping residents in cities large and small to receive healthcare services right where they’re needed most: on-site!

Edgewood’s Medical Partnerships

At Edgewood, we want our residents to feel like they’re thriving in the comfort of a community that cares. To accomplish this, we feature additional services on-site to meet their healthcare needs through our partner companies: CaringEdge, All Care, Legacy Medical, Pioneer Family Medicine, and Aspire Clinical Intelligence.

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These companies are separate from Edgewood and offer optional services for residents to utilize. They are not included in the rent or care and services costs because they’re medical services requiring Medicare, Medicaid, private insurance, or private pay.

Legacy Medical & Pioneer Family Medicine:

These companies offer primary healthcare services by nurse practitioners or “NPs” to treat common health conditions. Legacy Medical helps across many Edgewood communities, while Pioneer Family Medicine operates in Boise, ID.

CaringEdge & All Care Health Solutions:

 These companies provide on-site or outpatient physical, occupational, and speech therapies, home health, and hospice. CaringEdge operates in many communities, while All Care is in Idaho and primarily offers home health and hospice.

Aspire Clinical Intelligence:

Aspire operates in all of our Edgewood communities. They offer remote and after-hours nursing services as part of its A6 Triage Division to help clinical staff address health conditions. Aspire’s A6 Clinical Division also provides several technologies, including state-of-the-art software, to flag common health risks and conditions.

Healthcare at Your Fingertips

 Aging can bring changes. From unexpected injuries to temporary or long-term illnesses that might catch up with us, it’s important to have access to care.

Offering healthcare on-site can help those residing in senior living communities to have the opportunity to be proactive about their health. With digital state-of-the-art software to track vitals and health trends and a nurse, case manager, and nurse practitioner, seniors can feel their best.

Convenience & Choice

Driving or even riding back and forth to frequent medical appointments can be enough to reduce someone’s life satisfaction. Managing appointments, navigating waiting rooms and emergency departments, or having frequent hospitalizations can all take their toll.

It’s important to us to provide access to care, but residents are still given the choice not to accept it. When one of Edgewood’s partners offers medical services, they’re optional and not meant to replace preferred providers.

Residents may choose the on-site nurse practitioners as their primary care providers; however, this is not required. If someone wishes to be seen for treatment on occasion by the on-site clinicians, those clinicians will still update the resident’s primary care team off-site.

Quality of Life

Rural communities can come with many barriers, including access to seeing clinicians. The list barring someone from medical care can be endless, from great distances to travel to bad weather to a lack of providers, and the list goes on.

If an appointment is missed or delayed, health can indefinitely deteriorate, negatively impacting someone’s life. Even common and treatable conditions can become more significant if people are forced to wait. When health or abilities are diminished, enjoying our community amenities is hard.

Better health can mean better quality of life, but only when the resources are available. We’re eternally grateful to all of our clinicians and partnerships who help our residents live their best possible lives in our care!

If you’re interested in exploring senior living at Edgewood, please contact us by email at info@edgewoodhealthcare.com.

CaringEdge Receives Pinnacle Quality Insight’s 2022 Customer Experience Award

CaringEdge, a Grand Forks, ND–based provider of Outpatient Therapy, Home Health, and Hospice, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience AwardTM. Qualifying for the award with their hospice services, CaringEdge remains dedicated to being Best in Class in senior healthcare services.

Jennifer Davis, Executive Vice President of Health Services for CaringEdge Division, responded to the news of receiving this award, “It is an honor to be achieving this award for the second time, but what we genuinely treasure is being able to provide care and comfort to those who need it the most in their greatest time of need. We are grateful for the feedback from our patients and their families. Receiving this recognition reminds us to continue providing the most compassionate care possible so that each individual and their family can live with peace and dignity.”

CaringEdge has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2021, a sampling of CaringEdge clients and their families have participated in personalized monthly telephone interviews that include open-ended questions, as well as the opportunity to rate CaringEdge in specific categories. These real-time survey results are gathered by the CaringEdge team each month to better understand the patient’s needs and make improvements if need be.

By qualifying for the Pinnacle Customer Experience Award™, CaringEdge has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada, and Puerto Rico.

About CaringEdge

Edgewood Healthcare launched its CaringEdge health service division as an opportunity to offer a wider continuum of in-house care and services to its residents and customers in the surrounding communities. CaringEdge offers home health, hospice, and outpatient therapy services as a company. Edgewood Healthcare is the leading operator of senior living communities in the upper Midwest and, since 1992, has been committed to helping seniors stay as independent as possible for as long as possible. Edgewood operates 65 independent living, assisted living, and memory care communities with over 4,000 beds in seven states (North Dakota, South Dakota, Minnesota, Montana, Nebraska, Wyoming, and Idaho) and employs over 2,700 people. Edgewood Healthcare’s corporate offices are located at 322 Demers Avenue, Suite 500, Grand Forks, N.D. For questions or more information, contact info@edgewoodhealthcare.com.

Why You Should Look At Senior Living Differently

 

Senior living has seen a complete transformation. Today, those looking at senior living don’t need to settle for the sterile, inactive lifestyle it once was. Instead, senior living communities encourage our residents to retain their independence to ensure they thrive socially, physically, and emotionally. Additionally, seniors are moving in because they want to, not because they have to. While Edgewood Healthcare has implemented these philosophies, we continue to adapt our services to fit the needs of residents and create a healthcare lifestyle all under one roof to provide the ultimate of continuum care. Senior living communities owe it to their residents to provide peace of mind that their physical, emotional, and mental well-being will be maintained and elevated through high-quality healthcare, no matter the health journey they may be on!

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The Edgewood Health Network

Officially launched in 2020, our health network offers a holistic team of medical providers who partner with us to offer you the right care and support in the comfort of the resident’s home, wherever they call home. We offer a team of healthcare experts dedicated to not only specialized health services, but also providing education and hands-on training to residents, families, and the greater community.

This “continuum of care” network allows our residents to live their golden years to the fullest. The convenience and availability of these services are specially designed to help our residents maintain independence, allowing them to stay in their homes longer, minimizing the severity of illnesses that could result in hospital or emergency room visits, and overall, strengthening access to professionals that focus on what seniors want to do rather than what they can’t do.

A Personalized Solution to Fit Your Needs

Robert Ford, President of Edgewood Healthcare, shares that healthcare is all about having choices.

We believe that all of our residents deserve to have the flexibility and options to choose the services they require at the time they need them. While you will, of course, have access to practitioners with the local Edgewood Health Network, your healthcare story is in your hands.

Upon joining the community, you don’t have to leave your current doctor, and we encourage residents to retain their current Primary Care Providers. Our team of specialists will be able to communicate with them regularly and work together to understand the resident’s current care plan and needs.

Our network of healthcare is explained in this video about Ruby and her options, the stress-free process of moving into Edgewood, and the fact that Edgewood’s team will always be there to support Ruby while she’s under their care. We have an extensive range of healthcare services, all of which can be offered to your loved ones under one roof. If an emergency occurs, an In-Home Provider will step in straight away. This is a practice that’s well accepted by hospitals and healthcare groups today, who understand that during the winter months or late at night, it might be impossible for a senior to visit their Primary Care Provider.

Quality Care Every Day

One of the most common misconceptions surrounding senior living is that healthcare is only for when you are sick or injured. We also work to prevent injury or illness. Our compassionate nurses monitor residents daily to ensure they are healthy and thriving. By taking blood pressure readings and offering medication as needed, we can minimize the chance of illness further down the line. Residents are also encouraged to follow procedures that can reduce the likelihood of a fall, offering them an improved quality of life for years to come.

Our nurses take a very personal approach to caring for our residents, and our communication is top-notch when noticing changes. Upon a medical change, nurses will immediately notify our In-Home Provider so that colds, sinus infections, dehydration, or other chronic health conditions can be treated immediately. This proactive approach helps avoid any future or lasting issues and residents are often surprised by the attention to detail and personal approach they are treated with, as we believe that seniors deserve to be treated as individuals.

A Wide Variety of Services

The Edgewood Health Network offers a wide selection of services, including hospice care, home health, and outpatient therapy services through CaringEdge and other partnering providers. Our experienced team will care for you during every chapter of your personal health story. We’ve increased the availability of in-home physicians, outpatient therapy, home health, and hospice services and will work to expand these throughout other communities in the upcoming years.

Wherever you currently are in your healthcare journey, we’ll work to increase your quality of life and offer convenient healthcare to fit your needs. Our services will be delivered right to your door, so you can be supported through every stage of your golden years.

For more information about Edgewood Healthcare and the personalized services we can offer you or your family member, contact info@edgewoodhealthcare.com or find a community near you.

CaringEdge Receives 2021 Customer Experience Award from Pinnacle Quality Insight

Minot & Bismarck, ND, Friday, June 11, 2021 – CaringEdge, a Grand Forks, ND based provider of Outpatient Therapy, Home Health and Hospice, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience AwardTM. Qualifying for the award with their hospice services, CaringEdge displays a continued dedication to providing Best in Class senior healthcare services.

“Winning this award in an amazing honor, but our greatest success is enhancing our customer experience to help individuals make the most of the time they have, in the way they choose.  We are truly moved to receive this feedback from our patients and their family members. Not only is this a great pat on the back for our staff, but it allows us to improve and serve in the best way possible, so we may continue to focus on providing guidance, compassion, and support for each individual and their family, bringing each person comfort and peace,” said Jennifer Davis, Executive Vice President of Health services for CaringEdge Division.

CaringEdge has placed a strong emphasis on ensuring that the individual needs of every patient are met, and over the course of 2020, a sampling of CaringEdge clients and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate CaringEdge in specific categories. These real-time survey results are gathered by the CaringEdge team each month to gain a better understanding of the patient’s needs and make improvements if need be.

By qualifying for the Pinnacle Customer Experience Award™, CaringEdge has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About CaringEdge

Edgewood Healthcare launched their CaringEdge health service division as an opportunity to offer a wider continuum of in-house care and services to their residents as well as to customers in the surrounding communities. As a company, CaringEdge offers home health services, to include skilled nursing and certified nursing assistant services, therapy services to include physical, occupational and speech, as well as home health and hospice services.

Edgewood Healthcare is the leading operator of senior living communities in the upper Midwest and since 1992, has been committed to helping seniors stay as independent as possible, for as long as possible. Currently, Edgewood operates over 60 independent living, assisted living and memory care communities with over 4,000 beds in seven states (North Dakota, South Dakota, Minnesota, Montana, Nebraska, Wyoming, and Idaho) and employs over 2,700 people. Edgewood Healthcare’s corporate offices are located at 322 Demers Avenue, Suite 500, Grand Forks, N.D. For questions or more information, contact info@edgewoodvista.com.

“There’s something for everybody”: Resident Harold Weidler’s journey to Edgewood Healthcare

 

When Harold Weidler stepped into the Edgewood Healthcare community in Minot years ago to explore memory care options for his wife, Lois, he didn’t know he’d later become a resident.

Despite being in his 80s then, the farmer was still active on his homestead near Minot – even if his days consisted more of “ice cream meetings” with loved ones than farming duties. Harold was content with his life and didn’t think a move was necessary.

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However, after Lois passed away three years ago, Harold’s health changed. He experienced several falls in his home due to knee pain, and his family began to think about options that would help him gain back physical strength and allow him to continue living independently.As the Regional Vice President of CaringEdge, Edgewood’s Health Services division, in North Dakota and Minnesota, Harold’s grandson Brendan Weidler became a go-to resource for his family. He thought Harold would be a good candidate for Edgewood’s Short-Term Stay service, as he could receive physical therapy with Edgewood’s in-home providers without moving in permanently.

Brendan and his family agreed to propose the option to Harold, but they wanted to ensure the conversation came from a place of love without putting pressure on him. It was, after all, his decision.

Brendan approached his grandfather with a proposal of eight weeks in Edgewood’s Short-Term Stay program. To this day, over a year later, Brendan remembers feeling “the most nervous I’ve ever felt talking to my grandpa,” he recalls.

“I didn’t want to push the idea to live at Edgewood, especially since I was an employee,” Brendan says. “But I had seen some of the success stories that we’ve had with other people with similar experiences. I saw an opportunity and approached it from more of an informational aspect to see if he wanted to give it a shot.”

That was on a Thursday back in October 2018. Harold moved in the following Monday.

“Brendan was the one that got me to come. He’s always picking on me quite a bit,” the 91-year-old quips with a twinkle in his eye.

Small Steps, Great Progress

Harold showed progress After working with Edgewood’s physical and occupational therapists for a couple of months. A lack of confidence, largely attributed to fear of his knee giving out, was now replaced by Harold walking on his own all the way across the building with less pain and more stability. As his endurance improved, it reinvigorated his confidence and sense of independence.“The staff had to buy new tennis shoes to keep up with him,” Brendan laughs.Once he finished outpatient therapy a few months later – equipped with a new knee brace – Harold was cleared to return to his farmstead. However, after getting to know the Edgewood staff and residents and participating in the many activities going on in the community, he felt like he was already home.“He came to my office one day and said, ‘Well, they’re transitioning me out of outpatient therapy. You don’t think they’re going to kick me out, do ya?’” Brendan recalls as Harold chuckles next to him. “I told him he could stay as long as he wanted.”From that day forward, Harold was a permanent resident at Edgewood in Minot, and it was “just like home as far as I was concerned,” he says.“It’s a great place to be. When you’ve got something hurting, they’ll help you. And you meet a lot of friends,” Harold adds. “Every time you walk out (into the common areas), you’ve got to say hi to everybody.”

“He’s always running into people he didn’t know lived here (in the Minot Edgewood community) that he knew earlier in life, too,” Brendan adds. “Every time I see him, he has a smile on his face and seems to get along with the residents and staff.”

“Something for Everybody”

Harold continues to advocate for Edgewood Healthcare and encourages fellow seniors who are experiencing a healthcare story like his to look into their options and get the help they need.

“It’s all about your attitude,” he says. “Don’t be afraid, and come on in. There’s something for everybody.”

To explore home and healthcare options at an Edgewood Healthcare location near you, visit our Find Community page or contact us today to learn more.

Please note: Photos and interviews in this story were taken and conducted before COVID-19. Edgewood Healthcare still has visitation restrictions in place to keep our residents safe. Visit our Find Community page to learn the specific precautions in the community near you.

New Executive Vice President of Development

Edgewood Healthcare recently named Jill Wilson, MBA, OTR/L their new Executive Vice President of Business Development. Wilson has most recently been Administrator of Clinical Operations at Altru Health System, where she’s held several roles. In her new role Wilson will work closely with Edgewood’s senior living operations team, including leading the company’s sales and marketing efforts, as well as continuing to grow Edgewood’s CaringEdge Healthcare Services division. Wilson will lead the expansion of healthcare services, including the addition of new services and the coordination of joint ventures, to include physician services, home care personal care services, outpatient therapy services (physical, occupational and speech therapy), home health and hospice across all seven states Edgewood currently operates in.

“I’m very excited to officially welcome Jill to the Edgewood leadership team,” said Phil Gisi, Owner/President/CEO of Edgewood Healthcare. “We’ve worked closely with Jill on multiple projects and initiatives during her time at Altru, and she’s proven to have the dedication, integrity and passion needed to ensure the success of Edgewood as a company, and also the desire and commitment to providing our seniors the exceptional healthcare services they deserve. It just made sense to have her join our team,” continued Gisi.

Originally from Lander, W.Y., Wilson earned her Bachelors of Occupational Therapy from the University of North Dakota and her Masters in Business Administration from Ohio University.  She has a strong passion for providing the highest quality healthcare services and developing solutions to facilitate patients’ successes.  Wilson and her two daughters Jordyn and Taylor reside in Grand Forks.

 

About Edgewood Healthcare

Edgewood Healthcare is the leading operator of senior living communities in the upper Midwest. Since 1992, Edgewood has been committed to helping seniors stay as independent as possible, for as long as possible, with well-trained staff members in communities designed for residents to receive various living and care options. Currently, Edgewood operates over 60 independent living, assisted living and memory care communities with over 4,000 beds in seven states (North Dakota, South Dakota, Minnesota, Montana, Nebraska, Wyoming and Idaho) and employs over 2,700 people. Edgewood Healthcare’s corporate offices are located at 322 Demers Avenue, Suite 500, Grand Forks, N.D.

Introducing CaringEdge at Edgewood

Allow us to introduce you to our newest service, CaringEdge. CaringEdge includes expert home health care, outpatient therapy, and hospice care, all in your home.

CaringEdge at Edgewood is provided by our in-house professionals or hand-picked local medical providers. We carefully select partners who are equally and passionately committed to making a difference in our clients’ and patients’ lives by providing the highest-quality services to promote health, comfort, and independence—all in the convenience of your residence.

Edgewood Healthcare has designed retirement communities to provide seniors with an environment for leading independent, active, and healthy lives as they age. Multiple trips to the doctor or hospital can quickly become a burden in seniors’ lives—that’s where CaringEdge steps in to offer a helping hand.

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Sound like a good fit for you or your loved one’s needs? See below for more information on the outstanding services available with CaringEdge.

Are you recovering from surgery, battling an extended illness, or simply in need of some specialized care to manage your health needs? You could be the perfect candidate for home health care! Our dedicated clinicians will assess your needs, goals, and environment to plan the best way to reach your health goals.

“It is evident that the care of every resident is a priority for your wonderful staff. Your kindness and generosity toward each is obvious.” – Letty F.

Committed to making you stronger on every level, our therapists skillfully evaluate and diagnose potential problems before they lead to more serious conditions or illnesses. We aim to improve residents’ lives by providing exceptional therapeutic care while promoting health, wellness, safety, and function through these services:

 

Our hospice team is here to offer expert medical care, pain management, and emotional and spiritual support tailored to your needs and wishes. We believe everyone has the right to a dignified, pain-free passing with support for families and loved ones.

These CaringEdge services help ease the strain of traveling to receive medical treatments that could be provided in clients’ homes. The physical demands of travel can put seniors at risk of falling, especially during the harsh winter months when slippery conditions are ever-present. Direct care in the client’s home environment encourages better health, comfort, and independence.

“Having these additional on-site programs means that our residents can receive therapy services conveniently and more frequently, enabling quicker recovery from illness or injury,” said Russ Kubik, President of Edgewood Healthcare. “Additionally, the services we can provide through CaringEdge are covered by Medicare and other commercial insurance plans; it’s a win for our residents and other local customers,” continued Kubik.

Are you interested in CaringEdge services for yourself or a loved one? Email us at info@caringedge.com or call us at 1.877.651.5839.