CaringEdge, a Grand Forks, ND–based provider of Outpatient Therapy, Home Health, and Hospice, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience AwardTM. Qualifying for the award with their hospice services, CaringEdge continues to remain dedicated to being Best in Class in senior healthcare services.
Jennifer Davis, Executive Vice President of Health Services for CaringEdge Division, responded to the news of receiving this award, “It is an honor to be achieving this award for the second time, but what we genuinely treasure is being able to provide care and comfort to those who need it the most in their greatest time of need. We are grateful for the feedback from our patients and their families. Receiving this recognition is a reminder for us to continue providing the most compassionate care possible, so that each individual and their family can live with peace and dignity.”
CaringEdge has placed a strong emphasis on ensuring that the individual needs of every patient are met, and over the course of 2021, a sampling of CaringEdge clients and their families have participated in personalized monthly telephone interviews that include open-ended questions, as well as the opportunity to rate CaringEdge in specific categories. These real-time survey results are gathered by the CaringEdge team each month to gain a better understanding of the patients’ needs and make improvements if need be.
By qualifying for the Pinnacle Customer Experience Award™, CaringEdge has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada, and Puerto Rico.
Edgewood Healthcare launched its CaringEdge health service division as an opportunity to offer a wider continuum of in-house care and services to their residents, as well as to customers in the surrounding communities. As a company, CaringEdge offers home health, hospice, and outpatient therapy services. Edgewood Healthcare is the leading operator of senior living communities in the upper Midwest and, since 1992, has been committed to helping seniors stay as independent as possible, for as long as possible. Currently, Edgewood operates 65 independent living, assisted living, and memory care communities with over 4,000 beds in seven states (North Dakota, South Dakota, Minnesota, Montana, Nebraska, Wyoming, and Idaho) and employs over 2,700 people. Edgewood Healthcare’s corporate offices are located at 322 Demers Avenue, Suite 500, Grand Forks, N.D. For questions or more information, contact firstname.lastname@example.org.